• How do you advertise vacant properties?  Our marketing program is designed to expose your property to as many prospects as possible. In 2007, over 64% of our rentals were derived directly from our internet presence. In conjunction with our many other efforts; Realtor Referrals, Signage, Multiple Listing Service, Personal and Professional Referrals, etc...., we are consistently expanding our efforts in the Orlando Marketplace to better serve each of you. This family of websites reaches nearly 3 million visitors each month.

Our marketing is inclusive of all the following:

• How do you screen prospective applicants?  Each applicant fills out a rental application and we run their credit, three years of rental history, three years of employment, an eviction search, felony and conviction search.

• When will I receive my owner proceeds and statement?  We process our owner proceeds by direct deposit between the 11th and 15th of each month and then process a second direct deposit around the 20th of each month.  Owner statements are available on line each month and you will actually receive an email when they are ready to view.

• Who takes care of maintenance requests after hours?  Each of our property managers are on call 24 hours a day, 7 days a week.  Our phone system is set up to allow our residents to page our managers after hours in the event of an emergency.

• How do you handle security deposits?  The majority of our homes require one months rent as a security deposit and an additional deposit and fee if they have a pet.  All resident deposits (per Florida Statute) are placed in a separate escrow account until the resident vacates the property.

• What happens if tenant does not pay rent?  The first thing that happens would be for the property Manager to post a 3 day notice for non-payment of rent on the front door of the property.   After 3 days (excluding weekends and holidays) has expired and the resident has not paid rent, we will confer with the owner as to the plan of action.  Once their time has expired, we can then file for eviction.  The eviction proceeds from beginning to end takes about 30 - 45 days in a normal uncontested eviction.

• Who takes care of the maintenance?  Hampton & Hampton is fortunate to have their own maintenance company that performs most of the day-to-day maintenance of the properties.  This affords our owners with quality work at affordable rates and also gives more control as to when the work gets completed.  On occasion, we also use outside contractors.

• How do you make sure the resident takes care of the home?  We video tape all of our properties inside and out prior to a resident taking occupancy.  We also perform interior inspections during the year with photos and a 3 page inspection provided to our owners.  Each manager also conducts periodic drive-by inspections.